Refund and Returns Policy

At Skin Care Hub BD , customer satisfaction is our priority.

We want you to feel confident and secure when shopping with us. This Refund & Returns Policy explains the conditions under which you can return products and request a refund.

1. Eligibility for Returns
– Products must be returned within 7 days of delivery.
– Items must be unused, unopened, and in their original packaging.
– Damaged, defective, or wrong items received are eligible for replacement or refund.
– For hygiene and safety reasons, opened or used skincare products cannot be returned unless defective.

2. Refund Process
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within 7–10 business days.
– Refunds will be issued to your original payment method (e.g., mobile banking, card, or cash on delivery adjustment).

3. Exchanges
– If you received a defective or incorrect product, we will replace it at no extra cost.
– Exchanges are subject to product availability.

4. Non-Returnable Items
– Products purchased during special promotions, discounts, or clearance sales are non-returnable unless defective.
– Gift cards and promotional items cannot be refunded.

5. Return Procedure
– Contact our customer support team with your order details and reason for return.
– Pack the product securely in its original packaging.
– Send the product to our designated return address (provided by customer support).

6. Shipping Costs
– Customers are responsible for return shipping costs unless the product is defective or incorrect.
– In case of defective or wrong items, Skin Care Hub BD will cover the return shipping charges.

By purchasing from Skin Care Hub BD, you agree to the terms of this Refund & Returns Policy.